About the coach!

So Malcolm, What do you do?

You know how you read about really bad managers at companies or see parodies of them TV?  Well I go into organizations and fix that problem.

How do you do that?

Good question.  Normally I start with an assessment that helps me pinpoint the real problem.  I try to see if these managers really don’t know how to manage, know how but don’t want to do it well, or simply don’t have enough information to get pointed in the right direction.  Then, I either teach workshops or do individual coaching.

What are some of the biggest problems you’ve seen?

Normally it’s around performance management.  Managers need to understand that setting good goals and holding employees accountable is the core of management.  Then they need to use feedback and coaching to help drive better performance.

What other areas do you help them?

I like to start by helping them figure out what their roles are as a manager and some goals they set for themselves.  Then I like to use assessments to help them figure out their strengths.  My favorite is the Myers-Briggs Type Indicator or sometimes the DISC Profile.  I also teach them skills in handling conflict, motivating, solving complex problems, strategic thinking, delegating, and creating a climate where workers will give their best effort.

Who is your ideal client?

Basically, any company that is determined to develop the best managers.  My ideal client is not afraid to make some serious changes, even if it means getting rid of managers who show no motivation to improve.  They also need to be willing to invest, which means not only financially, but with time as well.  My workshop attendees need to feel free to give their full attention during training days.  It’s that important.  They also need to use coaching as a tool for follow-up.

Are you good at it? 

Yes.  In my workshops the evaluations are excellent and usually those who attend that are dedicated to making positive changes get very good response from their staff.

Who have you worked with?

I’ve worked with both public and private sector organizations in health care, manufacturing, hospitality, retail, non-profits, and education.

What else do you do?

While management development is my first love, I also do outplacement work, career coaching, marketing consulting, and publishing.  I also provide workshops for administrative professionals that give them the skills to partner better with their bosses.